Insurance

Rules to keep us all safe and secure

Trust and security matter, and we’re committed to building a community of car owners and renters who can be confident evee provides them with a safe and secure experience every time they use our platform.

evee arranges on behalf of car owners (Hosts) a combined car sharing and self-drive comprehensive policy for Tesla and other electric cars.

Since we began operating in 2016, evee has worked hard to offer affordable electric car rental insurance to protect all users of our platform. evee is the only Australian car sharing platform that offers specialised car rental insurance for Tesla and other electric vehicles up to a market value of $150,000.

The policy is administered through Nsure Pty Ltd t/as Nsure General Insurance Advisors | CAR 329019 | ACN 125 953 273 Corporate Authorised Representative of National Adviser Services Pty Ltd t/as Community Broker Network | AFSL 233750 | ACN 096 916 184.

Nsure may use various APRA approved insurance product providers to meet evee’s needs. evee is not a provider of financial services and does not act under an AFSL and shall not be held liable for any loss for claims arising from any financial services.

Request a quote for your electric car today

Insurance for Renters

All vehicles rented through evee have insurance included in the rental price with variable damage liability depending on the vehicle type. Renters can also choose to add on RentalCover to cover the damage liability if there is an accident. RentalCover also protects renters for things such as minor parking damage, wheel scrapes and windscreen damage or replacement. This can be purchased separately any time before the start of your rental. This insurance is organised by evee through a referral program with Rental Cover. This policy is not associated with any other policy of insurance.

Rental damage liability
Standard vehicles
Performance vehicles
Market value Damage liability Market value Damage liability
$70K & less $3,000 $110K & less $5,500
$110K & less $5,500 $150K& less $8,000
$150K & less $8,000 $150K > No cover
$150K > No cover

There are driver age restrictions, such as 25+ for standard vehicles and 30+ for premium and performance vehicles. We do not charge a fee to add an extra driver but there is a limit to three drivers for every rental. All drivers must be verified through the evee platform.

We know things happen, so if you are early to pick up or running late to return the car, get in contact with the Host via the platform or SMS to let them know. This way you can ensure your insurance will cover any extra time even if a late return fee is applied. If you do not contact the Host, you risk not being covered by insurance.

If the unthinkable happens and you are involved in an accident, contact the Host immediately. Make sure you get all the details of the other parties involved and take photos of the damage just like you would if you had an accident in your own vehicle.

Security deposit

A security deposit is authorised on a renter’s card 24 hours before the booking starts and is released 48 hours after the end of the rental, unless new damage is reported to the car. It can take a few more days for it to drop from your account depending on your bank. The security deposit amount varies depending on the type of vehicle and is displayed on the ad for each rental vehicle.

Rent an electric car as a surprise gift

Rent a Tesla or an electric car as an amazing experience and a surprise gift for someone. Just book as normal, and let us know. Add the driver’s details to the evee platform before they get behind the wheel so they are covered by insurance.

Use an evee vehicle as an accident replacement car

Get in touch with evee when you need an accident replacement car for hire while yours is being repaired. We can supply a quote to send to your insurer for pre-approval. Once it is pre-approved, evee organises an accident replacement Tesla hire car. You then claim the cost through your insurer for reimbursement of the rental rate.

Insurance for Hosts

evee’s comprehensive insurance solutions and add-on options protect Hosts renting out their vehicles or using them for ridesharing. While you can choose ridesharing as an option when you sign up for insurance, it only covers you, the Host, when using your vehicle for a ridesharing platform like Uber. Your insurance does not cover renting your car to someone to use for this purpose.

Insurance quotes are based on the type and market value of your car, not agreed value. You can list your vehicle at any time without commitment, but you must take out our insurance once you have your first confirmed rental booking. Once you sign up for our insurance, you can cancel your personal insurance as long as you comply with our policy’s age and driving history requirements.

If there comes a time you want to cancel your insurance, you receive the balance paid at a pro-rata rate less any fees outlined in the initial onboarding documentation. There are provisions that can be different to your personal insurance because it is a commercial policy. Make sure you read your quote and information pack when you receive it.

Where the renter chooses to allow an unauthorised driver to drive your car and they are involved in an accident, your insurance still covers you. And if it is stolen or written off, the underwriter appoints an independent assessor to work out the market value based on the vehicle’s age, mileage, options, modifications, condition and sales rates of comparable vehicles on the market. However, you cannot claim lost income under this policy.

There is no fee to add extra drivers to your insurance if you add all drivers to the policy when you sign up, although there may be a fee if you add a driver after the insurance period begins. All this information is in the quote you receive.

Accident replacement vehicles

evee’s insurer will provide an accident replacement vehicle up to $2,500 in total for owners on our platform for accidents by owners and renters deemed ‘faultless’ under the policy.

Our insurer would determine an accident as not-at-fault if the details of the “at-fault” third parties are obtained, such as their registration number & state, driver licence, name and address and contact number.

If damage was incurred during a rental where our insurer deems the renter was at fault – a scenario which otherwise would not be covered under the evee policy – evee will provide evee credit to use for a similar replacement vehicle for up to $2,500 for the period the vehicle is off the road.

This benefit is activated for vehicles which require repair of more than 48 hours off the road, during which time you can elect to receive a replacement vehicle.

In either case we will aim to source a replacement vehicle of similar type from the evee fleet, and you can elect to start the replacement vehicle at a time of your choosing.

Windscreen benefit

evee is now also providing some Windscreen repair options for Hosts too, via our fleet roadside coverage with NRMA. Windscreen Plus will be activated for all of our vehicles on the platform. Read NRMA’s terms here.

Additional family members

Our insurer has expanded the evee policy coverage to a Host’s immediate family members, so long as they fall within the conditions of the policy.

Insurance for Commercial Hosts

Commercial Hosts are independent hosts or companies who offer renters their own commercial liability rental insurance — not a protection plan via evee. You may pay Commercial Hosts directly for some costs. This is the only time it’s OK to pay a host outside the evee platform.

There is no insurance, physical damage protection, or roadside assistance provided by evee or its insurers for the trips booked with Commercial Hosts. The Commercial partner may offer you liability insurance or physical damage protection outside of evee for a fee after you book.

If an owner provides their own rental insurance on any vehicle associated with their account, all of their vehicles will automatically be opted into owner-provided insurance and covered exclusively by their own insurance.

Secure online verification and payment system

We have created an online verification and payment system designed to keep you safe. We use identity, information and security authentications including:

  • Safe online payments via Stripe
  • Credit card, phone, email and social media checks
  • ID verification via Stripe Identity
  • Security deposit authorisation
  • Driving history checks
  • Online rating system designed to keep only the most reliable users

Digital vehicle condition reports

We are green all the way and that includes keeping paperwork to a minimum using digital vehicle condition reports. Complete a condition report at the start and end of every rental, to reduce the chance of disputes and keep the process paper free.

Legally binding agreements

Hosts and renters sign rental agreements, which confirm everyone’s rights, responsibilities and obligations. Read more about our Terms and Conditions.

Are you ready to experience the eco-friendly car revolution?